We know what we are talking about, let us help you with your repair and servicing needs.

AE Sewing Machines have over 35 years’ experience servicing and repairing all kinds of industrial sewing machines. We understand that your equipment is a vital part of your business, and unfortunately in recent years skilled technicians have become much harder to find. Our team have a vast amount of knowledge covering diverse textile industries, whether you're manufacturing children's clothing or industrial fabric ducting, we've got you covered. There aren't many problems we haven't dealt with before, so we can be your first port of call when it comes to repairs!

Our highly-skilled and experienced technicians are always on hand to help our customers, either over the phone, at our fully fitted workshop, or on your factory premises. Phone consultations and Facetime repairs are free of charge to customers who have purchased their equipment from us. For other rates, please see below. 

Industrial Sewing Machine Repair/Service Price Guide (correct as of 01/10/2022, all prices are + VAT and exclude parts)

We are able to repair machinery at your factory and we charge by the hour for the travelling time from leaving our Wrexham head office to getting back (return journey). We must also receive a copy of your public liability insurance prior to arrival so we can log it against your customer file. 

Please note: In the event of a repair which may be covered under warranty, travelling time IS NOT covered & must be paid at the above rates.


Loyalty Rate

£65 + VAT
The price above is charged per hour on-site. Travel time is charged at £65 + VAT per hour with a 15% travelling surcharge.

New Customer Rate

£75 + VAT
The price above is charged per hour on-site. Travel time is charged at £65 + VAT per hour with a 15% travelling surcharge

Specialist CNC/Automation

£95 + VAT
The price above is charged per hour on-site. Travel time is charged at £65 + VAT per hour with a 15% mileage surcharge.

Repairs at our head office in Wrexham, North Wales are charged at £65 + VAT per hour. If you can't fit your fully assembled machine into your vehicle then you are welcome to just bring in the machine head (control box and panel required, please contact us if you aren't sure). 

We offer a 10% discount for schools, colleges, and universities, please contact us directly to arrange this. 

Please note that at busy times we will prioritise customers who have purchased machines directly from us for service and repair calls. This is to ensure that our customers consistently get the high level of technical support they expect from AE Sewing Machines!

Replacement Parts

We stock thousands of genuine and generic replacement parts for all kinds of industrial sewing machine. If we don't have the required part in stock, we will use one of our many European parts partners to supply the item as soon as possible, keeping downtime to a minimum. 


Our engineers are all fully qualified with City & Guilds qualifications and have been trained directly by the machine manufacturers.

We are a full member of the SMTA (Sewing Machine Trade Association), who endorse reputable independent retailers working from offices with workshops and showroom facilities.


If you're looking for a no-obligation service quote, or general advice, then give us a call on 01978 821 699 (Freephone: 0800 678 5853) or email us at and we will do our best to help you.